9ltd Terms and Conditions

Welcome to the 9ltd website and platform. These terms and conditions ("Terms") form a legal agreement between 9ltd ("we", "our", "platform") and the user ("you", "member"). These Terms apply to all users in Bangladesh.

By accessing our platform, creating an account, or using any service, you are considered to have read, understood, and agreed to be bound by these Terms in their entirety. If you disagree with any part of these Terms, please stop using our platform.

Together with these Terms, our Privacy Policy and Responsible Gaming Policy form the complete legal framework. Please read all three documents together.

2.1 Age Requirement

To create an account and use services on 9ltd, you must be 21 years of age or older. We take a firm stance against underage gaming and reserve the right to verify age in any case where there is doubt.

2.2 Personal Eligibility

The following conditions must be met to use our services:

• You must be a real individual — corporate accounts are not accepted.
• All information you provide at registration must be truthful, accurate, and complete.
• Your account must be used only by you — no one else.
• You are not involved in any financial fraud and will not use the platform for money laundering.
• You have full capacity and ability to make decisions.

2.3 Multiple Accounts Prohibited

Each person may create only one account. If multiple accounts belonging to the same person are found, all accounts will be closed immediately and all balances held in them may be forfeited.

3.1 Registration Process

When creating an account on 9ltd, you must provide accurate and complete personal information. Registering with false information is a direct violation of these Terms and may result in account cancellation.

3.2 Identity Verification (KYC)

We reserve the right to verify the identity of all members. The following documents may be requested for verification:

• A copy of your National ID (NID) or passport.
• Proof of residence (utility bill, bank statement).
• Proof of ownership of the payment method (bKash / Nagad / Rocket / Upay account).

9ltd reserves the right to hold withdrawals until verification is complete.

3.3 Account Security

It is your responsibility to keep your login credentials (username and password) confidential. You are fully responsible for all activities carried out through your account. If you suspect unauthorized access, notify our support team immediately.

4.1 Deposit Terms

The minimum deposit amount on 9ltd is ৳300 (three hundred taka). We currently accept the following payment methods:

• bKash — Bangladesh's most popular mobile banking service.
• Nagad — The postal department's digital financial service.
• Rocket — Dutch-Bangla Bank's mobile banking service.
• Upay — United Commercial Bank's mobile banking service.

Deposits are generally credited to your account instantly. However, minor delays may occasionally occur due to technical reasons.

4.2 Withdrawal Terms

The minimum withdrawal amount is ৳500 (five hundred taka). Before making a withdrawal request, please ensure the following:

• Your account must be fully verified.
• Withdrawals will only be processed to the same payment method used for the deposit.
• Withdrawals may be restricted while an active bonus wagering requirement is in progress.

4.3 Anti-Money Laundering

9ltd complies with anti-money laundering laws. In the case of suspicious transactions, we may be required to suspend the account and provide relevant information to the appropriate authorities. Please use only your own personal funds for gaming.

5.1 Welcome Bonus

9ltd offers a welcome bonus for new members: a 120% bonus on the first deposit, up to ৳15,000. For example, if you deposit ৳5,000, you will receive an additional ৳6,000 as a bonus.

5.2 Wagering Terms

All bonuses come with a specific wagering requirement. The wagering requirement for the welcome bonus is 10 times (10x). This means that to withdraw bonus funds, you must wager an amount equal to 10 times the bonus.

5.3 General Bonus Terms

• Each account may not use any bonus offer more than once.
• If wagering is not completed before the bonus expires, the bonus will be cancelled.
• If bonus abuse is suspected, 9ltd reserves the right to cancel the bonus and suspend the account.
• Each promotion may have its own specific terms and conditions, which will be detailed on that promotion's page.
• No bonus can be converted to cash until the wagering requirement is met.

5.4 VIP Program

9ltd has five VIP levels. Weekly cashback is available at each level:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.
• Diamond: Up to 1.5% weekly cashback.

Progression through VIP levels depends on your gaming activity and is managed at the platform's discretion.

6.1 Fair Play Policy

9ltd believes in fair play. All our games are operated by a certified Random Number Generator (RNG), which ensures that every outcome is completely unbiased and unpredictable.

6.2 Software and Technical Issues

If a gaming session is interrupted due to a technical error or server issue, 9ltd reserves the right to restore that session to its previous state or cancel it. Any winnings resulting from a technical error will not be considered valid.

6.3 Game Provider Rules

The 9ltd platform offers games from various providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, Ezugi, NetEnt, and Microgaming. Each game has its own rules, which are displayed within the game itself.

6.4 Betting Limits

Minimum and maximum bet amounts are set for each game and betting market. 9ltd reserves the right to change these limits at any time. For cricket betting, slots, and live casino — all bets must be placed within the set limits.

The following activities are strictly prohibited and may result in account cancellation:

• Creating multiple accounts or operating another person's account.
• Bonus abuse or attempting to claim bonuses through fraudulent means.
• Using the platform for money laundering or to conceal the source of illegal funds.
• Hacking gaming software, using bots, or using any automated system.
• Colluding with other members to influence game outcomes.
• Using a false identity or forged documents.
• Intentionally exploiting any technical error or vulnerability of the platform.
• Harassing, threatening, or insulting other members.

8.1 9ltd's Rights

9ltd reserves the right to temporarily suspend or permanently close any account, for any reason — particularly on suspicion of a breach of these Terms — without prior notice.

8.2 Member's Rights

You may close your account at any time. To request account closure, contact our 24/7 live chat support. Please withdraw all available balances before closing your account.

8.3 Balance of Suspended Accounts

If an account is closed due to a breach of the Terms, 9ltd's decision regarding the return of the balance will be considered final. For accounts voluntarily closed for responsible gaming reasons, any withdrawable balance will be returned.

We take the protection of your personal information very seriously. Our platform uses SSL encryption technology to keep all data secure. To learn more about how we collect, use, and store your data, please read our Privacy Policy.

9ltd never sells your personal information to third parties. However, information may be provided to the appropriate authorities where there is a legal obligation to do so.

Our platform uses cookies that help improve your browsing experience. By continuing to use the platform, you are considered to have consented to the use of cookies.

10.1 Nature of Service

9ltd's services are provided on an "as is" basis. We cannot guarantee uninterrupted service, and the service may occasionally be unavailable due to technical reasons.

10.2 Liability for Financial Loss

The risk of losing money in gaming is entirely the member's own. 9ltd is not responsible for money lost during normal gaming activity, except in cases of technical error. Gaming always carries risk — only wager money whose loss will not affect your personal or financial life.

10.3 Third-Party Services

9ltd is not directly responsible for any issues arising from external payment providers (bKash, Nagad, Rocket, Upay) or game providers. For such issues, please contact the relevant service provider.

9ltd believes that gaming should be an enjoyable activity and should never become a cause of addiction. We actively support responsible gaming practices.

11.1 Self-Limit Setting

Members can set the following limits on their account:

• Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis.
• Loss Limit: Set the maximum amount you are willing to lose within a given period.
• Session Limit: Set a time limit on how long you play in a single session.
• Take a Break: Take a temporary break from your account for a set period.
• Self-Exclusion: Option to deactivate your account on a long-term basis.

11.2 Need Help?

If you feel that gaming is having a negative impact on your life, please visit our Responsible Gaming page. Our support team is available 24/7 to help you.

12.1 Right to Make Changes

9ltd reserves the right to change, add to, or remove these terms and conditions at any time. In the case of significant changes, we will endeavour to notify members by email or through a notice on the platform.

12.2 Effect of Changes

Continued use of the platform after changes to the terms and conditions have been made will be considered as your automatic acceptance of the new terms. Therefore, it is advised that you visit this page regularly.

12.3 Contact & Complaints

If you have any questions or complaints about these terms and conditions or our services, please contact us:

• Email: [email protected]
• Live Chat: Available in Bengali, 24 hours a day, 7 days a week.

We take all complaints seriously and endeavour to resolve them as quickly as possible.