9ltd's Privacy Policy

This privacy policy applies to all registered members of the 9ltd platform, guest users, and anyone who visits our website. This policy takes effect in the following situations:

• When you create an account or complete registration on 9ltd.
• When you browse our website or visit any page.
• When you use betting, gaming, or other services.
• When you make a deposit or request a withdrawal.
• When you contact us through live chat support or email.
• When you claim our promotional offers or bonuses.

This policy is prepared in accordance with Bangladesh and international data protection standards. We use SSL encryption and other industry-standard security methods.

2.1 Information You Provide Directly

When you register on 9ltd or use our services, we may collect the following information:

• Identity Information: Full name, date of birth, national identity card number (for verification purposes).
• Contact Information: Email address, mobile number, and address.
• Financial Information: Details of your bKash, Nagad, Rocket, or Upay account (for processing transactions).
• Security Information: Username, password (in encrypted form), and security question answers.

2.2 Automatically Collected Information

The following information may be collected automatically while you use our platform:

• Device Information: IP address, browser type and version, operating system.
• Usage Information: Which pages you visited, how long you stayed, which games you played.
• Transaction Information: Deposit and withdrawal history, betting history, and bonus usage records.
• Location Information: General geographic location (based on IP address).

2.3 Information Received from Third Parties

In some cases we may also collect information from third parties, such as:

• Transaction confirmation information from payment processors (bKash, Nagad, Rocket, Upay).
• Verification results from identity verification service providers.
• Risk assessment information from fraud prevention services.

9ltd uses your information only for the following legitimate purposes:

Marketing Communications

If you wish to receive promotional emails or notifications from us, you can give your consent at the time of registration. You can withdraw this consent at any time via email or from your account settings. Withdrawing consent will not stop transaction-related notifications.

9ltd does not sell or rent your personal information. However, we may share information in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers who perform functions on our behalf. These include:

• Payment processors: bKash, Nagad, Rocket, Upay — to confirm transactions.
• Identity verification services — to complete the KYC (Know Your Customer) process.
• Gaming software providers — to operate games.
• Data analytics services — for platform improvement.

All such providers operate under strict confidentiality agreements and may only use your information for the specified purpose.

4.2 Legal Obligations

In the following cases we may be legally required to disclose information:

• In response to a court order or a lawful request from a law enforcement agency.
• At the request of authorities for national security or counter-terrorism purposes.
• In anti-money laundering (AML) or fraud investigations.

4.3 Business Transfers

If 9ltd undergoes a merger, acquisition, or asset sale, your information may be transferred to the new operator. We will notify you by email or through a notice on our platform before any such change takes place.

5.1 What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help improve your browsing experience and allow our services to function properly.

5.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. They store login sessions, security tokens, and user preferences. These cannot be disabled.
• Functionality Cookies: Remember your language preference, display settings, and other personalisation information.
• Analytics Cookies: Help us analyse website traffic, popular pages, and user behaviour.
• Security Cookies: Used for fraud detection and to keep your account secure.

5.3 Managing Cookies

You can control or disable cookies by changing your browser settings. Please note that disabling essential cookies may prevent some platform features from working properly, such as difficulty logging in.

6.1 Security Measures

9ltd uses industry-standard security measures to keep your information safe. Our security practices include:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted.
• Password Hashing: Your password is never stored in plain form — only in a secure hash format.
• Two-Factor Authentication: An additional verification layer to protect your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Restricted Access: Only authorised staff can access the information they need.

6.2 Data Retention Period

We retain your information for the following periods:

• Active Accounts: All relevant information is retained for as long as the account is active.
• Closed Accounts: After an account is closed, certain information may be kept for a specified period in accordance with legal obligations.
• Transaction Records: Transaction data is retained for an extended period in accordance with financial regulatory requirements.

6.3 Steps in the Event of a Data Breach

If a data security breach occurs that may affect your information, we will notify you by email as quickly as possible, with details about the breach and the steps we have taken. We will take immediate action to keep you protected.

As a user of 9ltd, you have the following rights concerning your own information. Contact us to exercise these rights:

To exercise any of the above rights, please contact us by email ([email protected]) or through 24/7 live chat. We will process your request as quickly as possible.

9.1 Policy Updates

9ltd may update this privacy policy from time to time. Reasons for changes may include:

• New legal requirements or regulatory guidelines.
• New additions or changes to our services.
• Changes in best practices for data protection.
• Improvements based on user feedback and suggestions.

9.2 Notice of Changes

If we make any significant changes to the privacy policy, we will:

• Update the "Last Updated" date at the top of this page.
• Notify registered users via email.
• May display a notification after logging in to the platform.

If you continue using 9ltd after any changes, it will be assumed that you have accepted the updated policy. Therefore, it is recommended that you review this page from time to time.

Related Policies and Pages

Alongside our privacy policy, it is recommended that you also read the following pages:

• Terms & Conditions — The complete terms for using 9ltd's services.
• Responsible Gaming — Guidelines on safe and healthy gaming habits.
• About Us — Learn more about the 9ltd platform.
• FAQ — Find answers to common questions.